tag:status.qminder.com,2005:/historyQminder Status - Incident History2024-03-29T07:22:40+02:00Qmindertag:status.qminder.com,2005:Incident/197378902024-01-23T06:00:33+02:002024-01-23T06:00:33+02:00Database Upgrade<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:00</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:09</var> EET</small><br><strong>Scheduled</strong> - We will update our core database to the latest version.</p>tag:status.qminder.com,2005:Incident/126207792022-11-03T05:46:27+02:002022-11-03T05:46:27+02:00Database Upgrade<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>05:46</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>04:42</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>10:26</var> EEST</small><br><strong>Scheduled</strong> - We will update our core database to the latest version.</p>tag:status.qminder.com,2005:Incident/99179942022-05-21T10:15:04+03:002022-05-21T10:15:04+03:00Database Upgrade<p><small>May <var data-var='date'>21</var>, <var data-var='time'>10:15</var> EEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>10:00</var> EEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>09:39</var> EEST</small><br><strong>Scheduled</strong> - We will update our core database to the latest version.</p>tag:status.qminder.com,2005:Incident/76051382021-07-26T14:43:40+03:002021-07-26T14:43:40+03:00iPad Displays Error Page<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:43</var> EEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:40</var> EEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>13:56</var> EEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.qminder.com,2005:Incident/69329022021-05-09T11:23:10+03:002021-05-09T11:23:10+03:00Database upgrade<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>11:23</var> EEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>11:03</var> EEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:37</var> EEST</small><br><strong>Scheduled</strong> - We will update our core database to the latest version.</p>tag:status.qminder.com,2005:Incident/52498922020-10-12T04:20:29+03:002020-10-12T04:20:29+03:00Database Upgrade<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>04:20</var> EEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>04:00</var> EEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>11:50</var> EEST</small><br><strong>Scheduled</strong> - We will upgrade our main database to the latest version.<br />If you have any questions, please contact siim@qminder.com</p>tag:status.qminder.com,2005:Incident/35195992020-02-04T11:09:21+02:002020-02-04T11:09:21+02:00Database connection down<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:09</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:09</var> EET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:08</var> EET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>10:21</var> EET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.qminder.com,2005:Incident/33190262019-12-13T23:05:09+02:002019-12-13T23:05:09+02:00Webhooks are not delivering<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>23:05</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:14</var> EET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.qminder.com,2005:Incident/31004882019-10-14T11:39:19+03:002019-10-14T11:39:19+03:00Database Upgrade<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>11:39</var> EEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>11:07</var> EEST</small><br><strong>Identified</strong> - We are doubling our database capacity.<br />There will be up to 10 min of interruption to the service.</p>tag:status.qminder.com,2005:Incident/30878462019-10-10T11:58:46+03:002019-10-10T11:58:46+03:00Database Upgrade<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>11:58</var> EEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>11:47</var> EEST</small><br><strong>Investigating</strong> - We are doing unexpected database upgrade.<br />It will take few minutes.</p>tag:status.qminder.com,2005:Incident/28955592019-08-21T16:34:57+03:002019-08-21T16:34:57+03:00Dashboard unresponsive<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>16:34</var> EEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>16:26</var> EEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>16:18</var> EEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.qminder.com,2005:Incident/21517772019-01-17T09:54:14+02:002019-01-17T09:54:14+02:00Database Upgrade<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:54</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:47</var> EET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:36</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:39</var> EET</small><br><strong>Scheduled</strong> - We will upgrade our main database.<br />Some parts of the system will be offline for up to 10 minutes.<br />If you have any questions, please contact siim@qminder.com</p>tag:status.qminder.com,2005:Incident/21493332019-01-15T15:02:58+02:002019-01-15T15:07:50+02:00Downtime<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>15:02</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>14:50</var> EET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>14:50</var> EET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.qminder.com,2005:Incident/21123652018-12-25T10:35:32+02:002018-12-25T10:35:32+02:00Database Upgrade<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>10:35</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>10:11</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>15:05</var> EET</small><br><strong>Scheduled</strong> - We will upgrade our main database.<br />Some parts of the system will be offline for up to 30 minutes.<br />If you have any questions, please contact siim@qminder.com</p>tag:status.qminder.com,2005:Incident/20731132018-12-04T06:34:44+02:002018-12-04T06:34:44+02:00Database Update<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>06:34</var> EET</small><br><strong>Completed</strong> - We have finished the database update.<br />Thank you for your patience.<br />The system was unavailable for less than 5 minutes. All your data is intact.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>06:21</var> EET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>06:01</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>14:01</var> EET</small><br><strong>Scheduled</strong> - We will upgrade our main database on Tuesday night (GMT).<br />Some parts of the system will be offline for up to an hour.<br /> If you have any questions, please contact siim@qminder.com</p>tag:status.qminder.com,2005:Incident/20633192018-11-26T10:33:51+02:002018-11-26T10:33:51+02:00Partial Dashboard outage<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>10:33</var> EET</small><br><strong>Resolved</strong> - One of our Dashboard servers failed and caused Dashboard outage for some of our clients.<br />We added additional server capacity to avoid it happening in the future.<br />We are sorry 😟</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>10:29</var> EET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.qminder.com,2005:Incident/18593612018-08-14T16:01:32+03:002018-08-14T16:01:32+03:00Degraded Performance<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>16:01</var> EEST</small><br><strong>Resolved</strong> - We have restarted the caching cluster and also added extra capacity so it would not happen again.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:56</var> EEST</small><br><strong>Identified</strong> - Our caching layer is acting up.<br />We are working with AWS support to get it up and running again.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:42</var> EEST</small><br><strong>Investigating</strong> - Our servers are responding slower than usual.<br />We are looking into it.</p>tag:status.qminder.com,2005:Incident/17838652018-06-23T08:59:00+03:002018-06-23T08:59:00+03:00API Service Error<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:59</var> EEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:58</var> EEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:40</var> EEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.qminder.com,2005:Incident/15578542018-01-08T03:56:00+02:002018-01-08T03:56:00+02:00Database Upgrade<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>03:56</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>03:10</var> EET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.qminder.com,2005:Incident/15559152018-01-06T03:28:08+02:002018-01-06T03:28:08+02:00Database maintenance<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>03:28</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>03:13</var> EET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.qminder.com,2005:Incident/11580852017-03-19T05:03:17+02:002017-03-19T05:03:17+02:00Database Upgrade<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>05:03</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>03:57</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:09</var> EET</small><br><strong>Scheduled</strong> - We will upgrade our main database on Sunday night (GMT).
<br />The system will be unavailable for 15 minutes.
<br />If you have any questions, please contact siim@qminderapp.com</p>tag:status.qminder.com,2005:Incident/10928292017-01-12T23:04:29+02:002017-01-12T23:04:29+02:00Service Screen not loading<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>23:04</var> EET</small><br><strong>Resolved</strong> - Sorry about that :(
<br />Service Screen failed to fully load in some regions of the world because of the cache fluke.
<br />We were rolling out a new version of Qminder and some cache servers failed to update properly.
<br />We are working on a permanent fix so it would not happen again.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>22:53</var> EET</small><br><strong>Monitoring</strong> - We are closely monitoring the status of the system, everything should be working as expected.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>22:50</var> EET</small><br><strong>Identified</strong> - Fix is in place</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>22:37</var> EET</small><br><strong>Investigating</strong> - We are aware of the issue with service screen.
<br />For some users it does not open, we are rolling back our changes.</p>tag:status.qminder.com,2005:Incident/9456262016-10-11T16:29:45+03:002016-10-11T16:29:45+03:00Performance Downgraded<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>16:29</var> EEST</small><br><strong>Resolved</strong> - We had 4 minute time period when some clients were not able to access their data. All is fixed now, we will keep eye on the system.</p>tag:status.qminder.com,2005:Incident/6105202016-07-18T14:23:37+03:002016-07-18T14:23:37+03:00Issue with API<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:23</var> EEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:16</var> EEST</small><br><strong>Identified</strong> - We have identified an issue with our API.
<br />It will be resolved in 5 minutes.</p>tag:status.qminder.com,2005:Incident/4049582016-01-26T16:22:07+02:002016-01-26T16:22:08+02:00High Database load<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:22</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:00</var> EET</small><br><strong>Identified</strong> - We are investigating issues with a high database load</p>